Creating an intelligent, relevant and unified self-service journey
Why is it so hard to deliver a self-service journey that meets the high expectations set by your customers?
Customers today expect a personalized and unified self-service journey with relevant interactions tailored to their context and intent - a high bar that organizations today struggle to meet when self-service information is split between different channels.
This white paper maps out the main components of a self-service strategy and the steps needed in building a self-service journey map, which will help you move towards exceptional customer experience.
This blueprint will walk you through:
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